Technical project plans & roadmaps
Plans, milestones, and release schedules teams can actually run against.
Open to work
PMP · PSM I · PSPO I
Ambiguous scope,shipped on time.
PMP-certified delivery lead. Seven years turning tangled requirements into predictable releases across SaaS, health-tech, and data products.
7+Years leading delivery
5Time zones aligned
95%+Forecast accuracy
Based in
Las Vegas, NV
+30%
Team throughput
lifted
lifted
−35%
Post-deploy
defects
defects
−40%
Release
blockers
blockers
3 wks
Faster MVP
per cycle
per cycle
Overview
A project manager who thinks in dependencies.
I lead delivery where the path isn't drawn yet. The work starts as a tangle of competing priorities, half-formed requirements, and teams spread across five time zones — and my job is to give it structure, sequence, and a date you can trust.
Over seven years I've built technical project plans, roadmaps, work breakdown structures, risk registers, and release-readiness gates for SaaS, health-tech, and data products. I translate ambiguous scope into acceptance criteria and sprint commitments, then hold the line through delivery.
The result is the same wherever I land: more predictable releases, fewer defects, faster MVPs, and stakeholders who always know where things stand.
At a glance
BaseLas Vegas, NV
RoleEngineering Project Manager
FocusSaaS · Health-tech · Data
LanguagesEnglish · Hindi
What I do
The toolkit, applied.
Nine disciplines I bring to every engagement to keep delivery predictable.
How I work
From tangle to trusted date.
Make the plan legible
Break scope into a work breakdown structure, map the dependencies, and commit to a date the team can defend — not a hopeful one.
Surface risk early
A living risk register and release-readiness gates mean trouble shows up in a standup, not on launch day.
Communicate to the audience
Engineers get detail; executives get decisions and trade-offs. Everyone always knows where things stand.
Close the loop
Retrospectives and postmortems turn into systemic fixes, so the same defect or delay doesn't return next cycle.
AI in practice
Delivery, accelerated by AI.
I use AI tools as a delivery multiplier — shipping working software, dashboards, and plans faster, from first prompt to production.
4×
Faster deck &
proposal turnaround
proposal turnaround
4 hrs
Manual work
automated / week
automated / week
<1 day
Prompt to
clickable prototype
clickable prototype
End-to-end web builds
Sites taken from a blank canvas through design and visualization to a live, published product — deployed on Vercel, Netlify, and custom domains.
AI metrics dashboards
Analytics dashboards that turn raw delivery and product data into decision-ready views — designed, built, and iterated with AI.
AI-built project plans
Whole project plans — WBS, roadmaps, estimates, Gantt charts, and resource models — drafted and stress-tested with AI, then held to a date.
Rapid prototyping
Prompts turned into working interactive HTML and React mockups — the fast path from an idea to something stakeholders can click.
Document & deck automation
Proposals, SOWs, and pitch decks drafted, structured, and polished with AI — a fraction of the usual turnaround, without losing rigor.
Agentic workflows
Agent-driven automations that take repetitive, multi-step work off people’s plates and run it end to end.
AI adoption across the team
Driving how a delivery team adopts AI — setting standard workflows and guardrails, and tracking adoption and impact so the gains are measured, not assumed.
Claude
OpenAI Codex
ChatGPT
Gemini
Cursor
GitHub Copilot
Windsurf
Track record
Where the work landed.
Project / Product Manager
Mvation Worldwide Inc.
Aug 2022 — PresentLas Vegas, NV
- Led end-to-end delivery of scalable SaaS platforms across 3 concurrent engineering workstreams — project plans, sprint roadmaps, milestones, dependency trackers, and release schedules.
- Built JIRA workflows and automation that erased ~6 hrs/week of manual sprint admin and lifted team throughput by 30%.
- Owned a 150+ story backlog, translating ambiguous requirements into WBS, acceptance criteria, and sprint commitments at 95%+ forecast accuracy over 24 months.
- Drove alignment across product, engineering, QA, and ops in 5 time zones — cutting release blockers 40% and accelerating MVP delivery by 3 weeks per cycle.
- Established release-readiness gates, risk registers, and retrospectives that reduced post-deployment defects by 35%.
Project Manager
Kitopi
Apr 2021 — Jul 2022Dubai, UAE
- Managed storefront analytics and software delivery across product, engineering, marketing, and ops — using behavioral data to reprioritize the Q3 roadmap within 6 weeks.
- Tracked schedules, launch dependencies, UAT plans, and go/no-go criteria across 3 regional storefronts.
- Led 12 incident postmortems; converted findings into systemic fixes that cut downtime from 4.2 to 3.1 hrs/month.
- Delivered stakeholder status on release progress and risk, protecting $200K+ in digital ad spend from wasted targeting.
Senior Product Support Manager
Practo
Apr 2019 — Jan 2021Bengaluru, India
- Managed 50+ enterprise healthcare escalations per quarter, improving resolution SLA from 72+ to under 48 hrs.
- Built a 200-article knowledge base and 3-tier escalation framework — onboarding down 40%, repeat escalations down 22%.
- Partnered with product and engineering to ship 9 bug fixes and 4 enhancements informed by support patterns and UAT.
Product Support Manager
Practo
Oct 2017 — Apr 2019Bengaluru, India
- Supported 100+ tickets/week at 94% CSAT, triaging production issues and keeping customers and stakeholders informed.
- Partnered on 3 major launches; pre-release UAT feedback prevented 7 P1 defects from reaching production.
In practice
The artifacts behind the outcomes.
The plans, boards, and registers I use to keep delivery predictable.
Delivery roadmap
QuarterlyQ1Q2Q3Q4
Discovery & scoping
Platform build
Integrations
Hardening & UAT
GA release
Sprint board
ScrumBacklog
API contract
Auth flow
In progress
Sync service
Review
Webhook retries
Done
Schema v2
Rate limits
Risk register
Live| Risk | Severity | Mitigation |
|---|---|---|
| Vendor API slippage | High | Mock + weekly vendor sync |
| Scope creep | Med | Change-control gate |
| Environment parity | Med | IaC + staging mirror |
| Key-person dependency | Low | Pairing + runbooks |
Credentials
Certified, educated, equipped.
Industry certifications verified on Credly, plus the academic foundation and the toolkit I work in.
Project Management ProfessionalVerify on Credly
Professional Scrum Master IVerify on Credly
Professional Scrum Product Owner IVerify on Credly Education
MCA — Master of Computer Applications
BCA — Bachelor of Computer Applications
Tools & methods
JiraConfluenceAgile / ScrumKanbanSprint planningRoadmappingBacklog managementUser stories & acceptance criteriaWBSEstimation & forecastingRisk registersDependency trackingRelease readinessUATRetrospectivesRoot-cause analysisStakeholder managementExecutive reportingJiraConfluenceAgile / ScrumKanbanSprint planningRoadmappingBacklog managementUser stories & acceptance criteriaWBSEstimation & forecastingRisk registersDependency trackingRelease readinessUATRetrospectivesRoot-cause analysisStakeholder managementExecutive reporting
Next step
Let's build something predictable.
Reach me directly
Open to engineering project and program leadership roles.
jaisondsouza333@gmail.com +1 (313) 200-7009 LinkedIn Credly badges Download résumé